Last Updated: August 2023
When we use the term “personal data” in this Virginia Notice, we are referring to information that is linked or reasonably linkable to an identified or identifiable natural person, such as your real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. Personal data does not include de-identified data or publicly available information or information that is regulated by certain other applicable laws and exempt from the requirements of the VCDPA, such as personal health information subject to The Health Insurance Portability and Accountability Act of 1996.
Right to Know & Data Portability
You have the right to request that we disclose certain information to you about personal data we collected about you. Such information shall cover the 12-month period preceding our receipt of your request. Upon our receipt of your verified request, we will provide you with the following in a portable and usable format (to the extent technical feasible) at no charge to you:
You may only make a verifiable “Right to Know” request twice within a 12-month period.
Right to Opt-Out
We do not sell your personal data or engage in targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you; however, we are required to let you know that you have the right to opt-out of the sale or your personal data or use of your data for targeted advertising or certain profiling if we ever engage in such activities as defined by the VCDPA.
Right to Delete
You have the right at any time to request that we delete your personal data. However, in some cases we cannot delete all or some of your personal data as required or permitted by applicable laws.
Right to Correct
You have the right to request that we correct inaccurate personal data that we maintain about you taking into account the nature of the personal data and the purposes of the processing of the personal data. However, in some cases, we may deny requests to correct inaccurate personal data, or may alternatively delete such personal data.
Right to Non-Discrimination
We will not discriminate against you for exercising your rights under the VCDPA, such as by denying you products and services, charging you different rates or prices, including use of discounts or penalties, or suggesting or providing a different level of service or quality of products to you. However, we may charge a different price or provide a different level or quality of products and services if the price or difference is directly related to the value provided to you by your personal data.
We do not offer financial incentives of any type related to your personal data.
Information We Collect
We do not collect, and please do not provide to us certain sensitive data (as defined in the VCDPA), including but not limited to racial and ethnic information, and information about one’s sexual orientation, and genetic data, biometric or health information.
Please note that we are not required to: (i) retain any personal data about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained; or (ii) re-identify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal data.
To submit a request to exercise your “Right to Know” “Right to Correct” or “Right to Delete” provided in this notice, please use either of these two methods:
We will evaluate the request and take action where required to do so.
We will confirm receipt of your request within 10 business days and will provide information about how we will process your request. We endeavour to respond to your request as soon as we can, within the timeframes permitted under the VCDPA. If we are not able to respond to your request within 45 days, we will let you know within that timeframe that we may require additional time (up to 90 total days).
You may have the right to appeal our refusal to a request you make, and instructions on how to avail yourself of the right to appeal will be included in any communication related to your request. We will reply to appeals informing you of any action taken or not taken in response to your appeal within 60 days of the receipt of your appeal.
Depending on the nature of your request, we may have to verify your identity when you contact us to exercise your rights. Our verification process may vary depending on the nature of your request. However, generally, we will verify your request by asking you to:
We cannot respond to your request or provide you with personal data if we cannot verify your identity or authority to make the request and confirm that the personal data relates to you.