Cookie Policy‍

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Last Updated: August 2023

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This Cookie Policy provides information about how and when Goodnotes Limited and its affiliates (“Goodnotes”, the “Company”, “we”, “our” or “us”) uses cookies during your interactions with us, including through your use of the Goodnotes application (including Goodnotes iOS, Windows, Web application and Android), Goodnotes Cloud, Goodnotes Account and other software, features or content provided by us (including, without limitation, Audio Recording Feature, Goodnotes Pro, Goodnotes Beta, Goodnotes Experimental Features, Goodnotes AI and Goodnotes Marketplace, Goodnotes Business and Goodnotes Enterprise and any other product or services that links to this Cookie Policy, as well as all functionality that Goodnotes makes available (collectively, the "Services"). We are a company with our registered office at 1 Bartholomew Lane, London, United Kingdom, EC2N 2AX. Any personally identifiable information associated with the cookies we collect will be treated in accordance with our Privacy Policy. 

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How Goodnotes uses cookies
How to disable cookies

  1. 1. How Goodnotes uses cookies

    1. A “cookie” is a small text file sent to your computer or mobile device used to collect data regarding your use of the Services. They include a unique identifier that is linked to your account, device or browser.
    2. Goodnotes’ features and functionalities require the use of certain cookies to properly work. Cookies are placed by us and our approved third parties set out below.
    3. Our Cookies can be divided into the following categories:
      1. Essential Cookies: These Cookies are required for the basic operation of the Services. These cookies also enable helpful functions that improve your experience on the Services. For example, by recognising you when you return to the Services, or remembering your preferences. This also enables us to customise elements of the layout and/or content of the pages of the Services. These include:
        Cookie
        csrf_token
        Purpose
        This Cookie ensures the security of our users by protecting from Cross-site request forgery (CSRF) attacks.
        Duration of Cookie
        1 year
        Cookie
        _UserID_
        Purpose
        The UserID is linked to the user profile so that we load the correct profile when you access our Services.
        Duration of Cookie
        1 year
        Cookie
        _user token_
        Purpose
        The user token is used for authenticating the user so that we know the user is who they say they are when accessing the Services.
        Duration of Cookie
        1 year
        Cookie
        gn_cc_cookie
        Purpose
        Cookie consent per browser.
        Duration of Cookie
        6 months
        Cookie
        Kratos Authentication including:
        • ory_kratos_session
        • ory_kratos_continuity
        Purpose
        Saves minimal data so users do not need to log in again.
        Duration of Cookie
        Up to 6 months
      2. Analytical Cookies: These Cookies enable us to collect statistical information about how our users interact with the Services including how long you spend on the Services and which events you encounter, so that we can improve the performance of the Services and learn which parts and functions are most popular with our Users. The following analytics technologies are in use:
        Cookie
        Google Analytics Including but not limited to:
        • _gat
        • _gid
        • _ga
        Purpose

        Google Analytics is a web analytics service provided by Google LLC (“Google”). Google Analytics uses Cookies to help analyse how users use our websites. The information generated by Google’s Cookies will be transferred outside of the EU, including by being transmitted to and stored on servers in the United States. This information will be used for the purpose of evaluating use of the websites, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may transfer this information to third parties under the terms of Google’s privacy policy or other applicable policy, which may include transfer where consent is obtained, or because Google is required to do so by law or where it has a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to protect the rights, property or safety of Google, its users or the public, or in limited circumstances where such third parties carry out tasks on Google’s behalf (e.g. billing or data storage). You can also find additional information on Google Analytics cookie usage and how Google uses information from sites or apps that use its services at:How we use Google Analytics: https://developers.google.com/analytics/devguides/collection/analyticsjs
        ‍        https://policies.google.com/technologies/partner-sites?hl=en-GB&gl=uk
        ‍        You can opt out of Google Analytics and customise the Google Display Network ads by visiting the Google Ads Settings page and installing the Google Analytics Opt-out Browser Add-on from each browser on each device.
        Duration of Cookie
        From a few seconds (_gat) to 2 years (_gid)
        Cookie
        Amplitude including:
        • _AMP_
        • amp_
        • AMP_MKTG_
        Purpose
        This provides us with data on the events that occur while a user is interacting with the services.
        Duration of Cookie
        6 months
        Cookie
        Data Dog
        • _dd_s
        Purpose
        This tracks various metrics of the user base as a whole.
        Duration of Cookie
        1 day

  2. 2. How to disable cookies

    1. Some cookies are essential and we cannot provide our App’s services to you without them, but there are others that can be turned off. Privacy is important to us so we provide the option to disable cookies that are not essential.
    2. App and Site:
      1. When first accessing the relevant Goodnotes Services you will have the option to disable certain cookies by selecting ‘customise’ on our cookie banner.
    3. Browser settings
      1. Most browsers give users the ability to manage cookies according to personal preferences. In some browsers you can set up rules to manage cookies on a site-by-site basis, meaning you can allow cookies only on sites that you trust.
      2. Browser providers offer help pages relating to cookie management. Click on the links below for more information on cookie management from the most common browser providers:
  3. Individuals with inquiries or complaints with regard to Cookies should first contact support@goodnotes.com.

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Goodnotes uses cookies to enhance user experience and analyze traffic. Details of which cookies we use are available at our Cookie Policy. By continuing to browse the site, you accept cookies. You can withdraw your consent by adapting your preferences in the ‘preferences’ section.
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