Cookies Policy‍

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Last Updated: July 2025

Old Version: September 2024, May 2024

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This Cookies Policy provides information about how and when Goodnotes Limited and its affiliates (“Goodnotes”, the “Company”, “we”, “our” or “us”) use cookies and similar technologies during your interactions with us, including through your use of the Goodnotes application (including Goodnotes iOS, Android, Windows, and Web application), Goodnotes Cloud, Goodnotes Account and other software, features or content provided by us (including, without limitation, Goodnotes All Platforms, Goodnotes Beta, Goodnotes Experimental Features, Goodnotes AI and Goodnotes Marketplace, the Goodnotes web Marketplace, Goodnotes Classroom, Goodnotes Business and Goodnotes Enterprise and any other product or services that links to this Cookies Policy, as well as all functionality that Goodnotes makes available (collectively, the "Services"). We are a company with our registered office at 1 Bartholomew Lane, London, United Kingdom, EC2N 2AX. Any personally identifiable information associated with the cookies we collect will be treated in accordance with our Privacy Policy.

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A “cookie” is a small text file or graphic sent to your computer or mobile device to collect data regarding your use of the Services. Cookies include a unique identifier linked to your account, device, or browser.

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  1. 1. How Goodnotes uses cookies

    1. Certain features and functionalities of Goodnotes require the use of cookies in combination with similar technologies such as tracking pixels, local storage objects and similar devices which distinguish you from other users (collectively, "cookies" unless otherwise noted) to function properly. Cookies are placed by us and our approved third parties, as set out below.
    2. Our Cookies can be divided into the following categories:
      1. Strictly Necessary Cookies: These Cookies are required for the basic operation of the Services you have requested, such as log-in functionalities. Without these cookies, we would not be able to provide you with the Services. As such, you cannot switch off or reject these cookies. These include:
      2. Analytical Cookies: These Cookies enable us to collect statistical information about how our users interact with the Services including how long you spend on the Services and which events you encounter, so that we can improve the performance of the Services and learn which parts and functions are most popular with our Users. The following analytics technologies are in use:
      3. Marketing Cookies: These Cookies enable us to collect information about users’ behaviours, preferences and interactions with the Services, which we may use to personalise the user experience by delivering targeted advertisements, measuring the effectiveness of advertisements and optimising content delivery. The following marketing technologies are in use:
      4. Customer Support Cookies: These cookies are used to provide customer support functionalities and include:
        Provider and Cookies
        Zendesk including:
        • _zendesk_session
        • _zendesk_ thirdparty_test
        • _zendesk_ shared_session
        • _zendesk_ authenticated
        Purpose
        We use certain Zendesk products to engage with our customers for customer support purposes (e.g. handling customer inquiries, chatbot functionality, submission of customer feedback via online forms, etc.). You can read more about Zendesk products and the relevant cookies used here.
        Duration of Cookie
        Duration for each applicable Zendesk cookie is described here.

  2. 2. How to disable cookies

    1. Some cookies are strictly necessary and we cannot provide our Services to you without them, but there are others that can be turned off. Privacy is important to us so we provide the option to disable cookies that are not strictly necessary.
    2. App and Site:
      1. When first accessing the relevant Services you will have the option to disable certain cookies by selecting ‘preferences’ on our cookie banner.
      2. Signed-in users can go to Settings → Cookie Preferences to update preferences from the app/account.
    3. Browser settings:
      1. Most browsers give users the ability to manage cookies according to personal preferences. In some browsers you can set up rules to manage cookies on a site-by-site basis, meaning you can allow cookies only on sites that you trust.
      2. Please note that if you access the Services across multiple devices, you may need to adjust your settings via the Cookie Preferences link on each of your devices.
      3. Browser providers offer help pages relating to cookie management. Click on the links below for more information on cookie management from the most common browser providers:

  3. 3. Updates to this policy

    1. This cookies policy replaces and supersedes any previous policies addressing the same or similar issues, whether formal or informal. Goodnotes reserves the right in its absolute discretion to alter, amend, or replace this cookies policy in whole or in part at any time with or without notice. The latest version of this Policy can be found here. You should always check that you are referring to the latest version of this cookies policy if you have previously downloaded hard copies of this cookies policy.
  4. Individuals with inquiries or complaints regarding cookies should first contact support@goodnotes.com.

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