Introduction

Time Base Technology Ltd. (the “Company”) is committed to protecting and respecting your privacy. This policy sets out the basis on which any data and information the Company collects from you will be processed by the Company during your use of www.goodnotesapp.com (the “site”) or GoodNotes 4 (the ”app”).

What kind of data is being collected?

a) Information we collect automatically: Your privacy matters to us. We do not automatically collect any personal data and no other data that will enable us or any third-party to personally identify you. We do automatically collect anonymized, aggregated statistical data like the number of visitors per week, the number of created documents or the average time users spend on the site or in the app per session. None of the data we collect allows us or other parties to personally identify you. Neither us nor any other party can access, modify, or read any of your documents that are saved in the app.

b) Information you voluntarily provide to us: If you contact us via email, or subscribe to our newsletter some personal data, like your name and your email address are collected for the purpose of communication.

How is the data being collected?

Like many websites, the site uses a feature called a cookie, which is a small data file that is sent to your browser from a web server and stored on your computer or device’s hard drive. The site uses cookies that automatically log certain non-personal information, including aggregated, statistical data about how you are using the site to analyze its performance and usage. This information may include the URL of the website which linked you to the site, your IP address and the number and duration of visits to the site. The IP address indicates the location of your computer on the internet. Your IP address is being anonymized and therefore can't be used by any party to personally identify you.

For that purpose, we use Google Analytics. These analytics cookies are set by this partner and are in accordance with the relevant partner’s own privacy and cookies policies. In order to help you get the most of our app, we embedded YouTube videos. YouTube sets its own cookies, and the YouTube cookies policy can be found here. By agreeing to the Company’s Terms and Conditions, you agree to the Company using the cookies and the anonymized information, but you can delete any of these cookies at any time if you wish. You may refuse to accept cookies by activating the setting on your web browser that allows you to refuse the setting of cookies, or you can modify your browser so that it notifies you when cookies are sent to it. The Help tab of your browser, most likely found on the toolbar, tells you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

In order to log aggregated statistical, nonpersonal data in the app, we use another service by Google called Google Analytics for Firebase. Their privacy policy can be found here.

We use Zendesk by Zendesk Inc. for handling customer support emails. The types of data collected by Zendesk is specified in Zendesk Inc.’s privacy policy.

We use Mailchimp for sending newsletters and tips and tricks to subscribers that subscribe voluntarily. The types of data that Mailchimp collects, is specified in Mailchimp’s privacy policy.

To collect feedback and ideas in our idea forum, we use the service provided by UserVoice. In order to submit feedback to the forum, an account with UserVoice will need to be created. UserVoice's terms and services apply here. For customers based in the EU, UserVoice will collect consent before creating an account starting from May 25th, 2018. The data we collect will only be used for the purpose of communicating with you about ideas that you have submitted, voted on or commented. This is also guaranteed by our DPA with UserVoice.

What is this data being used for?

a) Information we collect automatically: The data is used to compile various (anonymised) metrics to get a better understanding of how the site and the app are being used (which pages are visited most, how many times users are using ”search”, for example), so that the Company can make better decisions for future initiatives like new products or services (better explanation of the product's features, for example). No data will be disclosed by us to any third parties.

b) Information you voluntarily provide us with: All information you provide us with voluntarily by subscribing to our newsletter or consulting our support via email will only be used by us for communication, such as helping you to solve support requests or sending regular newsletters via email. No data will be disclosed by us to any third parties.

How long is the data being retained?

We will retain information as long as as it is needed to fulfill the purposes outlined in this Privacy Policy. You have the right to request the removal of any personal data you provided us with voluntarily (like your email address) but won’t be able to use the related services anymore after.

Frequently Asked Questions

Can you read any of the notes I take or can you see any of the documents I save in the app?

No. Neither us nor any other party can view, read or modify any of the documents you save in the GoodNotes app. If you don't choose to backup or sync to a cloud storage, all your documents are only saved locally on your device.

I save personal data of customers in your app. Do I need a data processing agreement with you?

No. Neither us nor any other party can view, read or modify any of the documents you save in the GoodNotes app.

Do you have Data Protection Agreements ("DPAs") with all data processors in place?

Yes. Your privacy matters to us. We have DPAs with any partner that processes data in place. The terms of this privacy policy applies and the data you voluntarily provide us with, will only be used by us for the stated purposes (e.g. sending a newsletter to you).

More questions

If you have more questions, feel free to send us an email to support@goodnotes.com.

Changes to this policy

The Company reserves the right to make changes to this privacy policy at any time giving notice to its users on this page. We recommend to check this page often, to stay up to date to the latest changes.